Support
Contact & Support
Effective date: Aug 01, 2026
The fastest way to reach VidsPod for product, billing, privacy, or account assistance.
General and technical support
Email support@vidspod.com with your account email, the affected project or generation ID, and a short description. Do not send passwords, API keys, or full payment-card details.
Billing and refunds
Include the invoice or payment reference and the reason for your request. Review the Refund Policy before submitting it.
Privacy requests and legal notices
Use the subject line “Privacy Request” or “Legal Notice” so the request can be routed correctly. We may need to verify account ownership before disclosing or deleting data.
Response times
We aim to acknowledge support requests within 2 business days. Complex billing, privacy, safety, or provider investigations can take longer.