Refund Policy

You may cancel from the billing portal to stop future renewals. Cancellation does not normally refund a billing period that has already started, except where applicable law requires it or VidsPod confirms otherwise in writing.

Before the purchased subscription is activated, you may request a full refund of the presale payment. The checkout page must show the planned activation date and any long-stop refund date before payment. Once activated, the normal subscription and unused-service rules apply.

Verified duplicate payments are refundable. If a paid generation fails because of a VidsPod or provider error, we may automatically restore the consumed credits or issue the appropriate refund. Failed results caused by prohibited, unsafe, unsupported, or invalid user inputs are not automatically eligible.

Unused credit packs may be eligible where required by law or expressly stated at checkout. Credits or services already consumed are generally non-refundable because provider and processing costs are incurred when generation begins.

Email support@vidspod.com from the account email and include the payment reference, purchase date, and reason. Approved card refunds are returned to the original payment method; bank processing time is outside VidsPod’s control.

Nothing in this policy limits non-waivable cancellation, refund, or consumer rights that apply in your jurisdiction. The terms shown at checkout control if they provide stronger rights.