1. Information We Collect

We collect account information, contact details, billing and subscription records, generation inputs, uploaded reference media, preset selections, usage logs, device information, and support requests. Accounts are required to access customer generation features.

2. How We Use Your Information

We use information to create and deliver video generations, reserve and settle credits, support account management, prevent abuse, improve the service, resolve disputes, meet legal obligations, and communicate service updates.

3. AI Provider Processing

To generate or process customer media, we may send uploads, prompts, preset metadata, derived frames, audio requests, and billing identifiers to third-party AI providers, hosting providers, and media processors configured for the service. Those providers act on our instructions or according to their own published terms where applicable. We do not knowingly send more data than is required for the requested generation.

4. Media Retention and Deletion

Reference uploads, generated media, logs, and related metadata are retained only as long as needed to provide the service, support accounting and fraud prevention, comply with law, or honor your deletion request. We may keep limited records of credit settlement, invoices, and abuse history after media deletion.

5. Cookies, Logs, and Security

We use cookies, local storage, and server logs for authentication, preferences, analytics, reliability, and abuse prevention. We apply administrative, technical, and organizational safeguards intended to protect customer data, but no online system is completely secure.

6. Your Choices and Rights

You may review, update, export, or request deletion of certain account information through support. Some records cannot be deleted immediately because they are required for billing, chargeback handling, legal compliance, or active dispute resolution.

7. Contact Us

If you have questions about this policy or want to request access or deletion, contact support@vidspod.com. We aim to respond to support requests within a reasonable commercial timeframe and usually within 2 business days.

Customer uploads and generation outputs may be transferred to infrastructure and AI vendors in the United States or other jurisdictions where we and our providers operate. We use those services to fulfill the generation request, enforce safety controls, and deliver results back to your account.

support@vidspod.com